Nobu Hata - Director of Member Engagement NAR
National Association of Realtors. Member Services and Engagement
"When everyone is doing the same thing, doing something different stands up!" Nobu
"The biggest challenge with Real Estate right now is that most consumers believe that they can hire any Real Estate agent and get the same experience."
An industry veteran since 1996, Nobu is a student of marketing, communications trends, social media, and technology in the real estate industry having implemented and adapted various new school techniques to a successful brick and mortar business. Now the National Association of REALTORS' Director of Member Engagement, Nobu brings insight and context of agent, brokerage and association issues up the national pipeline and delivers value-added information down, both in-person and online.
CHECK OUT A PAST EPISODE with Pat Hiban of Real Estate Rockstars Podcast discussing changes to the Real Estate Market.
THIS IS THE ONLY PODCAST YOU NEED TO LISTEN TO IN ORDER TO LIST EXPIRED SELLERS
About Deric Lipski:
There are many qualities and skills that go into being an excellent real estate professional – integrity, in-depth community and market knowledge, marketing savvy, effective negotiation skills and a high-quality professional network, all of which are hallmarks of how I work.
That said, in my experience as a South Easton real estate professional, I’ve also found that providing the very best service is essentially about putting my clients first. This means keeping myself accessible, being a good listener as well as a good communicator, and responding quickly to your needs.
Pat Hiban - Best Seller Author of "7 Steps to 6 Figures"
Pat and David a discuss many topics including the state of Real Estate
“The consumer will ultimately make the decision on disruption in Real Estate." David
"There are changes coming to the industry one way or another however there will always be a need for the the high value Real Estate Professional."
About Pat Hiban:
Patrick Hiban, also known as Pat Hiban, is a top producing real estate agent and owner of the Pat Hiban Group with Keller Williams based out of the Baltimore MD area. Hiban was awarded #1 Keller Williams Realty Agent in units sold nationwide 2006. Wikipedia
40 Million Sales Team Volume in 2017 while working Full Time as an Office Team Leader - Tina Beliveau - The Beliveau Group Keller Williams Legacy
"The who helps me get to the how." Tina
"I was presented an offer that I could not say no to. It's not about the opportunity its about the who is presenting the Opportunity."
Tina is the Founder and CEO of The Beliveau Group. A Baltimore native, Tina is enormously driven and has a natural knack for sales and marketing. Her business philosophy is that every client deserves diligent work, detailed follow-through, clear communication, and a first-class real estate experience. She has a Bachelor’s Degree in Mass Communication & Advertising from Towson University, professional graphic design experience, and extensive home staging expertise. Tina has been a licensed Realtor since 2005.
Communicate with your clients often
Your clients will appreciate that you contacted them regardless of the situation
Lack of communication is a form of call reluctance
Call your sellers and get a price reduction
Call your clients and wish them Happy Holidays
Excerpt The Sales Playbook - Get a copy at www.thesalesplaybook.net
The cornerstone of customer experience is communication. People want to know what’s going on. They want to know you haven’t forgotten about them. Whether you work with the same customers on an ongoing basis or you sell one-o products and services, communication is crucial for supporting a steady stream of revenue. In real estate, it was pretty common for people to say they never heard from their agents, especially when the home was not selling. Many agents will avoid calling the sellers because they did not know how to deal with the bad news. The problem with this is your customer is wondering what is going on and ultimately thinks you don’t care. Personally, I feel this is another form of call reluctance. Reluctance to deal with a difficult conversation.
David Hill is a leading expert on telephone prospecting. Over the past 28 years, he has worked as a salesperson in numerous industries and depended primarily on the phone to make sales. When other salespeople have switched to email or social media to reach contacts, David has stayed true to the communication medium of his roots. In doing so, he’s invested approximately 30,000 hours talking to prospects on the phone, which is equivalent to a triple master’s degree in phone prospecting.
David’s experience selling over the phone started as a kid when he took his first job as a telemarketer. He quickly learned that what seemed to be a frustrating and difficult job for his peers came surprising easy for him. After his second telemarketing job, David helped build a magazine called Condo Media, where he spent most of his day cold-calling businesses to sell advertising.