Chris Voss, Author, Past FBI hostage negotiator, Georgetown University's McDonough School of Business and Marshall School of Business at University of Southern California teaching negotiation in both MBA programs.
Black Swan Group and Top Business Negotiation Expert
"Don't be afraid to say what you think to be true." Chris
"The most game changing book on negotiations I have ever read." David Hill
• Use empathy
• Mirror (repeat last 2-3 words)
• Summarize what the other person says
• Use open ended questions
• Get the other party to say "NO"
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